Chat

FREE LIVE CHAT FOR LAW FIRMS

AI powered chatbot for your website and Facebook to engage with your prospects 24/7.

CHAT

AI powered chatbot for your website and Facebook to engage with your prospects 24/7.

Building customer relationships in real-time 24/7

Complete Automation

Engage prospects, nurture leads, schedule consults, and close sales – all without being online. Our AI chatbot allows you to provide information instantly through automated and proactive communication.

Personalized Responses

79% of consumers prefer live chats because they offer instant responses. The power of AI allows for organic and sophisticated conversations to determine what is important to your prospects.

Customer Satisfaction

Live chat has the second-highest customer satisfaction ratings at 85%, just behind phone support at 91%. Chatbots improve retention, engagement, and satisfaction by providing instant assistance.

Bespoke solutions with law firm clients in mind

Live chat is an online service that allows businesses to have conversations with their website visitors and customers in real-time. A chatbot is a computer program that simulates and processes human conversation so websites visitors can get assistance 24/7. With Lawfecta Team Chat, we combine both artificial intelligent chatbots and live chat into one amazing service. We create each chatbot custom for law firms and attorneys, with a client-focused design in mind.

AI Chatbot

Engage prospects, nurture leads, schedule consults, and close sales – all without being online. Our AI chatbot allows you to provide information instantly through automated and proactive communication.

Facebook Messenger

Use Facebook Messenger chatbots in your marketing to connect to a wide audience, save time, improve your client experience, drive new leads, promote offers, make sales, and more.

Consultations

We can quickly book and reschedule appointments for visitors. SMS and email confirmations and reminders are included. Secure integration with your existing calendar software including Google Calendar/G Suite.

Automation

Automation rules engage more customers and speed up your workflow. Greet customers automatically, send custom messages based on visitor behavior, route chats to the right person, and get consultations scheduled.

Minimize drop-offs

Let your custom chatbot engage with customers and collect lead information 24/7 or whenever your team is away. Personalize visitors experience by setting up customized messaging and workflows.

Custom Scripting

Your website shouldn’t be a passive source of information – send the right message to your customers. Answer common questions that your customers might have and vet quality leads.

BASIC CHAT

FREE

Free AI Chatbot includes:
♦  5 qualification questions
♦  Attorney about us section
♦  Practice areas section
♦  Mobile-optimized chat widget
♦  1 live chat seat
♦  3,000 sessions per month
♦  Custom “contact us” section
♦  Standard unbranded videos
♦  Email support

Premium Chat

$50.00 per month

Premium AI Chatbot includes:
♦  Everything in Basic Chat plan
♦  Advanced lead qualification
♦  Text Notifications of live chat requests
♦  2 programming hours
♦  Custom scripting
♦  4 live chat seats
♦  6,000 sessions per month
♦  Branded welcome videos
♦  Email, phone and chat support

How it works

Custom for your needs

You select the service features that will work best for your business to accompany your website chat.

We learn about your business

Complete our questionnaire with the specifics of your business so we can easily program your chatbot and Team to answer questions and match the tone of your business.

Ready, set, go!

Load the chat onto your website and you are good to go! We constantly update our knowledge base day by day, without requiring a lot of input from you.

CHAT FAQS

What is the live chat and AI chatbot service?
Our chat is a cloud-based live chat and AI Chatbot platform that enables businesses with websites to connect and engage with website visitors. It helps to provide instant assistance, understand the visitor’s behavior and gain important customer insights which leads to offering better customer service, increase sales conversions, and ultimately build better brand loyalty.
Is it necessary to stay logged in to my dashboard in order to appear online on my website?
No. For Team Chat, our Chat Agents will be notified and handle your live chat requests. For Self Service chat, when a live chat request is submitted, you will receive a text message or an email notification.
What industries do you serve?
We provide live chat support for law firms, attorneys and other legal professionals.
Can I customize the look of the chat window?
Your customers and prospects should feel like they’re interacting with your brand. Both your widget and bot should reflect your brand’s look and voice. We offer the ability to customize the chat window to give your site visitors a seamless, personal experience. We can offer customization to the look and feel of your live chat window, including adjusting the avatar image, logo, colors, and incorporating images and additional information into the design to suit your needs.
What are the Team Chat add-on features?
Consultation scheduling, inbound and outbound phone calls, branded email communication, local or vanity phone number, SMS communications, Facebook messenger chatbot, custom videos.
Am I tied into a long-term contract?
No – we know you don’t want to be tied into a long-term contract. Our chat service is month to month, and you may cancel anytime.
Do you offer any discounts for Self-Service Chat?
For 1 year and 2 year subscriptions, we have 10% and 20% discounts respectively.
Can you make outbound/inbound calls?
From online lead to inbound phone lead, within seconds! With Team Chat we have the ability to convert website leads via live chat, then call the lead to confirm information, schedule consultations, or to collect feedback via an inbound phone call. This premium feature allows you to disrupt the “shopping around” process and connect on the phone with your leads within seconds.
Can you handle text message conversations?
Give your website visitors the option to chat via SMS from their mobile device. With Team Chat, this feature allows your website visitors the flexibility to chat via text while on the go. When setting up this feature we can issue you a unique local or vanity phone number to have a white-labeled experience, to encourage a measurable direct response and an increase in leads.
How does branded email communications work?
We believe in allowing your firm to use our service white-labeled. Issue out an email address under your domain that our Team can converse with. Unlike traditional help desks, we stay invisible to your customers. All they see is a friendly email with no help desk jargon like ‘case ids’, ‘reply above this line’ etc. When we reply, it will come from your support email address (example: intake@johndoelaw.com), keeping your work email address private.
What are the billing cycles?
Your billing cycle starts from the day when you start service or upgrade to one of our packages. Depending on your chosen subscription period, the billing cycle would be on the next subscription start date. For example, if you choose a monthly subscription on January 15, your next payment cycle would be on February 15, and so on.
Is there a setup fee or any kind of any additional payments?
Yes, our service is bespoke. We fully customize the system for your business we do charge a nominal setup fee depending on the service(s) you have selected.
Is there a cancellation fee?
We do not charge a cancellation fee. Once cancelled, you will finish out the remainder of the paid month and we will not charge you for future services. You can cancel our service anytime as per your choice.
Do you offer any discounts for Team Chat?
For Team Chat, if you place a deposit of 20 or more hours, we will waive some of the set up fees. If you place a 30 or more hour deposit, we will include scheduling and SMS messaging for free.

WHAT ATTORNEY’S SAY ABOUT US

Reach Out